Chief Service Designer

Tipsa Ansök

ARE YOU READY?Are you passionate about design and ready to re-imagine the future? Do you want to work at the forefront of the transportation industry to create new services and value for demanding customers? If so, Volvo Trucks is the place to be.THIS IS US, YOUR NEW COLLEAGUESVolvo Trucks is a premium truck manufacturer with a global presence producing trucks and services for demanding customers. We are human centric in our approach to delivering customer value, and our core values are Quality, Safety and Environmental Care.The Volvo Trucks design team is located in Gothenburg, Sweden. As part of the Volvo Group we collaborate with colleagues around the globe. We are passionate about translating business requirements into meaningful and desirable commercial solutions. We constantly strive for innovation and efficiency through creativity and collaboration.ROLE DESCRIPTIONThe Chief Service Designer role leads the work to map user cases and identify critical touch points where new interaction solutions are packaged under a service platform that supports (or creates) sustainable business models for Volvo Trucks. The primary focus is on off-board applications, delivering services and business frameworks, or facilitating service design exploratory activities, through design thinking workshops, qualitative research, and customer journey mapping. You will lead and motivate Service Designers, UX Designers and Front End Developers working on Volvo Trucks products, in line with the Brand’s strategies, in cutting edge areas such as electromobility, automation and connectivity.WHO ARE YOU?Experience 3+ years’ documented experience in hands-on Service Design development5+ years’ documented experience in business or design related creative environments (experience from automotive industry is a merit)Degree in Service Design, or related design or behavioral science disciplineAbility to plan, structure, and facilitate professional level design thinking workshops for designers and non-designersProficient with design and prototyping tools such as Photoshop, Illustrator, InDesign, Adobe XD, Invision and FlintoProficient in Agile (SAFE) methodologies and ScrumExcellent communication and organization skillsTeam leadership experienceUnderstanding of social and human behavior future needsUnderstanding of Brand design strategiesFluent in English (written and verbal)Behavioral CompetencePeer relationships and Network buildingEntrepreneurial mind setIntegrity and trustPerseveranceStanding aloneLearning on the flyARE WE THE PERFECT MATCH?In this position you will report to the Design Director Volvo Trucks, and be located in Gothenburg, Sweden. You will also be part of Volvo Group Product Design.If you are ready for the next step in your development and recognize yourself in this description, we look forward to receiving your application.All applications must contain a CV and Portfolio (should not exceed 15MB).If you have questions, please contact:Rikard Orell, Design Director Volvo Trucks, +46 31 3222022